Frequently Asked Questions
Everything you need to know about your Elisa Johnson shopping experience.
When will my order ship?
Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please note that shipping fees are non-refundable and a restocking fee may apply.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
How do I care for my Elisa Johnson eyewear?
To maintain the quality of your frames, always store them in the provided protective pouch. Clean lenses only with a microfiber cloth and avoid harsh chemicals or excessive heat.
Can I change or cancel my order after it is placed?
Our team works quickly to fulfill orders, so we are unable to make changes or cancellations once an order has been processed. Please double-check your details before confirming.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Shop Pay installments.